FAQ
FAQ
Find answers to the most common questions right here. If you don’t see what you’re looking for, feel free to reach out—I’m always happy to help!
Art Prints
What paper do you print on?
Each print is printed on premium matte paper with a smooth, non-reflective finish that enhances color vibrancy and detail.
I offer three fabulous paper options for your posters:
- 170 gsm: Offers vibrant colors with a smooth matte finish.
- 200 gsm: A heavier matte option for a more substantial feel.
- 250 gsm: Museum-quality matte paper, offering a luxurious and professional finish.
How are posters packaged?
Each poster is packed like it’s a precious piece of art (because it is!). Your prints are carefully rolled and tucked into either a sturdy tube or a sturdy envelop (depending on the size of the print) to keep them safe during their journey to you. No poster left behind!
What is your shipping timeframe?
I get it, waiting is hard, and waiting for awesome art is even harder! I usually ship out your prints within 1 to 3 days after you place your order. Shipping times can vary depending on the country, but in my experience, it typically takes around 4 to 6 business days for your print to arrive. Before you know it, you’ll be ready to hang your new favorite piece!
Where do you ship to?
I currently ship to 19 countries: United States, Australia, Belgium, Denmark, Germany, Finland, France, Ireland, Italy, Canada, New Zealand, Netherlands, Austria, Romania, Sweden, Switzerland, Singapore, Czech Republic, and United Kingdom.
You can find a full list of available countries by selecting your location from the drop-down menu in the navigation bar or at the bottom of the page in the footer. This also lets you view prices in your local currency.
If your country isn’t listed, feel free to reach out, and I’ll see if I can accommodate your request!
What sizes do you offer?
The available sizes for each print can be selected directly on the product page. For a complete list of sizes, you can check out the full size guide here.
Do you offer custom sizes?
Absolutely! If you’ve got a unique size in mind, just give me a shout and I’ll do my best to make it happen. Because your walls deserve to look exactly how you imagine them :)
Do I have to pay customs fees?
If you’re in the European Union, UK, Norway, US, Canada, Australia/New Zealand, or Singapore, you’re in luck, because no extra customs fees for you! I’ve got you covered with DDP (Delivered Duty Paid) service. For other regions, customs fees might apply, depending on where you’re at.
Printables
What is a digital download?
A digital download (printable) is a file you purchase and download instantly after payment. Instead of receiving a physical product, you'll get a high-quality digital file that you can print at home or through a professional (online) print shop.
How do I receive my digital files?
Once your payment is processed, you will be able to instantly download the files and you’ll also receive a download link via email. You can also access your files directly from your account on the website if you created one.
What type of file will I receive?
You will receive 5 high-quality JPG files at 300 DPI, each in different aspect ratios, making it easy to print in a variety of sizes. Instructions will also be available to download after purchase, and you can refer to the size guide for printables here (scroll to the bottom of the page.)
Can I print the files at home?
Yes! You can print the files at home, or if you prefer, take them to a local print shop or upload them to an online printing service.
Are there recommended paper types for printing?
For best results, I recommend printing on high-quality matte paper, but you can also experiment with different finishes like glossy or textured paper depending on the look you’re going for.
Can I get a custom size for the printables?
Absolutely! Just drop me a message with your preferred dimensions, and I’ll be happy to assist in resizing the digital file to suit your needs.
Are there any restrictions on how I can use the digital download?
Yes. The digital files are for personal use only, meaning you cannot resell, redistribute, or use them for any commercial purposes.
What should I do if I lose the file or need help with printing?
No worries! You can always download the file again using the download link from your purchase confirmation email, or by logging into your account on the website. If you still need assistance, feel free to reach out, and I'll be happy to help. You can also always contact me with your order information, and I can resend the file or assist you with any printing questions you have.
Can I return or exchange digital downloads?
Due to the nature of digital products, they cannot be returned or exchanged. If you encounter any issues with your file, please let me know, and I’ll be happy to help resolve the problem.
General Information
How can I contact you?
You can reach me via email, through the contact form on the website, or through live chat. I aim to respond within 24-48 hours.